Privacy Policy

Last updated: April 6, 2026

Snakescript Solutions LLP ("we", "us", or "our") operates the Char AI mobile application (the "App"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our App.

1. Information We Collect

Account Information: When you create an account, we collect your email address, display name, and password (stored securely using bcrypt hashing).

Chat Data: Messages you send within the App are processed to generate AI responses. Chat history is stored to provide continuity in your conversations.

Usage Data: We collect information about how you interact with the App, including features used, personas interacted with, and session duration.

Payment Information: Subscription and in-app purchases are processed through Google Play Billing. We do not directly collect or store your credit card or payment details. We receive transaction confirmations from Google Play and RevenueCat (our subscription management provider).

Device Information: We may collect device type, operating system version, and unique device identifiers for app functionality and troubleshooting.

2. How We Use Your Information

• To provide and maintain the App's core functionality
• To generate AI character responses based on your chat messages
• To manage your account, subscriptions, and token balance
• To improve our AI models and App experience
• To communicate important updates about the App or your account
• To detect and prevent fraud or abuse

3. AI-Generated Content

The App uses artificial intelligence to generate character responses and content. AI-generated responses are created in real-time based on character personas and your conversation context. These responses are fictional and should not be taken as factual information or professional advice.

4. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard security measures including:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing (bcrypt)
• JWT-based authentication with token expiration
• Rate limiting to prevent abuse

5. Data Sharing

We do not sell your personal information. We may share data with:

• AI Service Providers: Chat messages are sent to AI model providers (OpenAI, Anthropic) to generate responses. These providers process data according to their own privacy policies.
• Payment Processors: Google Play and RevenueCat process subscription and payment data.
• Legal Requirements: We may disclose information if required by law or to protect our rights.

6. Your Rights

You have the right to:

• Access your personal data
• Request deletion of your account and associated data
• Update your profile information
• Opt out of non-essential communications

To exercise these rights, contact us at snakescripts@gmail.com.

7. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

8. Children's Privacy

The App is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or by email. Continued use of the App after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Snakescript Solutions LLP
Email: snakescripts@gmail.com